Unfortunately, from the moment we pulled up to the unimpressive lobby with fear of being ticketed for unloading in front of the door, I knew this wouldn't be a place I would love.The elevators were terribly slow in this older, run down building....I am not the guy that uses Social Media or sites like Tripadvisor to complain or share my frustration....
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The hotel is not good, not clean, outdated and horribly over priced.
If you pay, like I am doing, $350 per night, you expect something decent and pleasant.
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Cause all you want to do when you only have a weekend to spend in Chicago is wait for OVER AN HOUR in the lobby for your room to be ready. Our trip didn't start well when our room wasn't ready until an hour after check in opened. The location is great as are the views (if you get a lake view).
The robot guy at the front desk couldn't give us any reason for that either (I've talked to you three times already... Our stay at Essex Inn was booked by a travel agent and we stayed over Labour Day weekend.There were many people waiting in the lobby with same problem. The young lady at the reception was very nice and helpful I would stay here again if the price was decent.Reception we're unfriendly about this and I imagine it happens a lot. Staff is courteous and nice but I will never stay again. Probably best to get taxi if coming from Union Station. I booked this hotel because of the reviews on another site and immediately regretted it after checking in.The place looks dirty (although I think it is probably clean just stained and old). You don't have control over the temperature in the room. Bit too far to walk with luggage Leisure facilities Let it down as pool not heated & changing rooms really run down. First, I just flew in on an afternoon flight from the east coast and was starving.The system is setup as either heat or air which is really just cooled water flowing... When I asked about the hotel restaurant, I was told it was closed.This would have been a good thing to know before I booked the...